Privacy Policy - Spei

At Spei, we recognize that your privacy is of paramount importance. This Privacy Policy outlines our commitment to protecting the personal information you entrust to us while providing a world-class online gaming experience. As a licensed operator, Spei adheres to stringent international data protection standards, including the General Data Protection Regulation (GDPR). This document explains how we collect, process, store, and protect your data, as well as your rights regarding your personal information. By accessing our services, you acknowledge the practices described herein and consent to the data handling procedures necessary to facilitate your gaming activities, secure your account, and ensure compliance with global regulatory requirements.

1. Data Collection and Usage

Spei collects information to provide, maintain, and improve our services. We categorize data into three primary types:

Personal Identifiable Information (PII): Data provided during registration, including your full name, date of birth, residential address, email address, and phone number.
Technical and Usage Data: IP addresses, browser types, device information, and logs of your interactions with our website and games.
Financial Data: Transaction history, payment method details (processed via encrypted gateways), and records required for anti-money laundering (AML) compliance.

We use this data to verify your identity, process deposits and withdrawals, provide customer support, and detect fraudulent activity.

2. Know Your Customer (KYC) and Regulatory Compliance

As a regulated entity, Spei is legally obligated to perform Know Your Customer (KYC) procedures. We require players to submit valid identification documents, such as a passport or driver’s license, and proof of address. These measures are essential to prevent underage gambling, money laundering, and identity theft. All submitted documents are stored in a secure, encrypted environment and are accessible only to authorized compliance personnel.

3. Cookie Policy and Tracking Technologies

Spei utilizes cookies to enhance your browsing experience. Cookies are small text files placed on your device that allow us to remember your preferences, keep you logged in, and analyze traffic patterns. We employ:

Essential Cookies: Required for site navigation and secure account access.
Functional Cookies: Allow us to remember your language settings and custom preferences.
Analytical Cookies: Help us understand how players interact with our games to improve performance.

Users may manage or disable cookies via their browser settings, though doing so may limit access to specific features of our platform.

4. Data Protection and Security Measures

We employ state-of-the-art SSL (Secure Socket Layer) encryption to protect all data transmissions between your device and our servers. Our internal database architecture is protected by advanced firewalls and intrusion detection systems. We restrict access to your personal information to employees and partners who have a legitimate business need to know, and all such parties are bound by strict confidentiality agreements.

5. Your Rights Regarding Personal Data

Under applicable data protection laws, you retain the following rights:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete information.
Right to Erasure: You may request the deletion of your data, subject to our legal obligations to retain records for regulatory and tax purposes.
Right to Restrict Processing: You may request that we limit how we process your information.

6. Responsible Gambling and Player Protection

Spei is committed to fostering a safe gaming environment. We provide tools for Responsible Gambling, including:

Deposit Limits: Set daily, weekly, or monthly spending thresholds.
Reality Checks: Receive timely notifications regarding your session duration.
Self-Exclusion: The ability to restrict access to your account for a defined period or permanently.

If you or someone you know is struggling with gambling addiction, please reach out to professional support organizations such as GamCare or Gamblers Anonymous. Detailed contact information is available in our Responsible Gambling section.

7. Licensing and Fair Gaming (RNG)

Spei operates under a license issued by the Malta Gaming Authority (MGA). Our games utilize a certified Random Number Generator (RNG), which is regularly audited by independent third-party laboratories (e.g., eCOGRA). This ensures that every outcome is fair, unpredictable, and entirely independent, maintaining the integrity of our platform.

8. Affiliate Program

Spei offers a comprehensive Affiliate Program for partners interested in promoting our services. Our partners enjoy competitive commission structures, real-time tracking dashboards, and dedicated marketing support. All affiliate activities must strictly adhere to our ethical marketing guidelines and local advertising regulations.

9. Contact Information

If you have questions regarding this Privacy Policy, your account, or require technical support, please contact our dedicated team:

Email: [email protected]
Privacy Concerns: [email protected]
Live Chat: Available 24/7 via the "Help" icon on our website.
Registered Address: Spei Gaming Ltd, Level 1, St. Julian’s Business Center, Malta.

Our support team is available in multiple languages to ensure prompt and efficient resolution of your inquiries. Complaints are handled according to our formal escalation procedure, ensuring fair and transparent communication.

Last updated: June 11, 2026. Spei reserves the right to modify this policy at any time. Significant changes will be communicated to users via email or site notification.