Contact - Spei

Welcome to the official Contact and Information Hub for Spei Casino. Our commitment to transparency, security, and player satisfaction is the cornerstone of our operation. This page serves as a comprehensive resource designed to provide you with direct access to our support teams, legal documentation, and regulatory information. Whether you are inquiring about account verification, seeking assistance with our affiliate program, or wishing to understand our internal policies regarding data privacy and responsible gaming, we are here to provide clear and professional guidance. At Spei, we believe that informed players are empowered players, and we strive to maintain an open line of communication to ensure your experience remains safe, fair, and enjoyable.

Customer Support and Contact Information

Our dedicated support team is available 24/7 to assist with any technical issues, account inquiries, or general questions you may have.

Live Chat: Available 24/7 via the widget at the bottom right of our website.
Email Support: Send detailed inquiries to [email protected]. Typical response time is under 2 hours.
Affiliate Inquiries: Contact our partnership team at [email protected].
Physical Address: Spei Gaming Operations Ltd, 12 St. Christopher Street, Valletta, VLT 1234, Malta.
Support Languages: English, German, Spanish, and French.

Licensing and Regulation

Spei Casino is operated by Spei Gaming Operations Ltd, a company registered under the laws of Malta. We are fully licensed and regulated by the Malta Gaming Authority (MGA) under license number MGA/B2C/123/2023. Our commitment to compliance ensures that all gaming activities are conducted in accordance with international standards for fair play and player protection.

Know Your Customer (KYC) Procedures

In adherence to international Anti-Money Laundering (AML) directives, Spei requires all players to undergo a verification process. This ensures the security of your funds and the integrity of our platform.

Required Documents:

Proof of Identity: A valid government-issued ID (Passport, Driver’s License, or National ID).
Proof of Address: A utility bill or bank statement dated within the last 3 months.
Payment Verification: A copy of your card (with sensitive digits hidden) or a screenshot of your e-wallet profile.

Privacy Policy and Cookie Usage

Your privacy is our priority. We collect data only to provide a personalized gaming experience and to comply with legal requirements. Cookies are used to enhance site functionality and track user preferences. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect site performance. We never sell your personal information to third parties.

Responsible Gambling

Gambling should be a form of entertainment, not a source of income. We provide several tools to help you maintain control:

Deposit Limits: Set daily, weekly, or monthly limits on your account.
Reality Checks: Receive notifications during gameplay to track time spent.
Self-Exclusion: A temporary or permanent block on your account upon request.

If you feel you have a gambling problem, please visit Gamblers Anonymous or BeGambleAware.org for professional support.

Random Number Generator (RNG) and Fairness

All games on Spei are powered by a certified Random Number Generator (RNG). Our software undergoes regular audits by independent testing laboratories, such as eCOGRA or iTech Labs, to ensure that every outcome is purely random and statistically fair. We maintain full transparency regarding return-to-player (RTP) percentages for every game in our library.

Affiliate Program

Join the Spei Affiliate network and partner with one of the fastest-growing casinos in the industry. We offer competitive commission structures, including Revenue Share and CPA models. Our partners receive full access to high-converting marketing materials, real-time reporting dashboards, and dedicated account management. Registration is simple: submit an application through our Affiliate Portal, and our team will review your traffic sources within 48 hours.

Frequently Asked Questions (FAQ)

How do I register an account?

Click the "Sign Up" button, fill in your personal details, and verify your email address. You will then be prompted to complete the initial KYC check.

Are my deposits safe?

Yes. All financial transactions are protected by SSL encryption technology, ensuring that your banking data remains secure at all times.

What is the minimum withdrawal amount?

The minimum withdrawal is 20 EUR (or currency equivalent). Processing times range from instant to 3 business days depending on the payment method.

Terms and Conditions

By using the Spei website, you agree to our Terms and Conditions. These include rules regarding bonus wagering requirements, account dormant policies, and prohibited activities. We reserve the right to amend these terms at any time, with notification provided to users via email or site banner. Please ensure you read the full documentation available in our footer to stay informed of your rights and obligations.

For any further assistance, our team remains at your disposal. Thank you for choosing Spei Casino.